about ecosafeMISSION STATEMENT

Our mission is to provide high-quality, value for money, worldwide deliveries through a range of top carriers and suppliers.

OUR PROMISE TO YOU:

  • To deliver professional, efficient and high quality advice and services.
  • To be honest and open, taking responsibility for our actions.
  • To use customer feedback, comments and complaints to help us improve our services in the future.

OUR STANDARD OF SERVICES:

When you visit us in person, we will:
  • Greet you in a polite and friendly manner.
  • Keep customer wait times to a minimum and advise you of any delay.
When you call us by phone, we will:
  • Answer your call as quickly as possible, and within 8 rings if you are calling via our switchboard.
  • Ask you if you want to speak to someone else, or leave a message, if the person you are calling is not available.
  • Answer your call in a polite and professional manner
When you write to us or send us an email, we will:
  • Confirm we have received your letter or email within 24 hours and aim to reply in full within 5 working days.
  • Explain why it will take longer, if we cannot reply in full in 10 working days.
  • Reply in plain, jargon-free English.
can we help img We’ve got lots of information to help you with any shipping queries you might have. If you need any further assistance, please don’t hesitate to get in touch. You can call us on (+44 20 323... Read More

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