CAN WE HELP?
We’ve got lots of information to help you with any shipping queries you might have. If you need any further assistance, please don’t hesitate to get in touch. You can call us on (+44 20 323 91713)
Monday-Friday 9:00-5:30pm or email
- Did you know that sending parcels via courier service usually requires more careful packaging than you’d use if you were packaging your items for a house move.
- All the documentation you’ll need for your delivery will be produced automatically for you from the information you enter during the booking process. All parcels have to be labelled with a barcoded document detailing the address details of sender and receiver – this is called a Shipping Label or Airway Bill. In addition, if you’re sending a parcel outside of the European Union, it will be subject to customs clearance and therefore must be accompanied by a document called a Customs Invoice.
- Most items can be sent by courier, but there are some exceptions that you might find surprising! Perfume, aftershave and aerosols of any kind are prohibited, for example, and restrictions apply to certain electronic devices such as laptops.